How can we help you?

  • ECC Poland informs consumers about their rights in the EU, Norway and Iceland
  • Assists in solving problems with traders from other EU countries
  • Services are free of charge

Find out more about ECC Poland


Have you ever purchased a car abroad, in one of the EU countries?

Worth visiting

  • News
  • Examples of cases
  • Reports
  • Lectures

Changes in roaming charges in the EU

From April 30th, surcharges for phone calls and data usage when you’re in another EU country are capped even further, while from 15 June 2017 using your mobile phone abroad should cost the same as doing so at home.

Solving disputes online: ODR platform for consumers and traders

The European Commission launched a new platform to help consumers and traders solve online disputes over a purchase made online.

Page 1 of 45  > >>

The sample of cosmetics for 500 PLN

One day a Polish consumer found in his mailbox mysterious package addressed by the Austrian trader. The consignment contained samples of cosmetics. Surprised consumer considered that this is a form of advertising, because he has never purchased such goods. His surprise was even bigger when after a few weeks received a bill for allegedly "bought" cosmetics. Initially, he ignored it but later kept coming new invoices issued for higher and higher amounts. The consumer found the situation irratonal, but the trader referred the case to the debt collection company which sent another letter to him. Ultimately, the amount of consumer debt was more than 500 PLN (around 115 EUR).

When the carrier establishes its own law...

If in the course of the conducted case, the ECC encounters collective cross-border infringement of the consumers interests, reports it to the CPC-Net (network of consumer protection authorities of the EU Member States). So it was in the case of a consumer who was traveling with Hungarian airlines.

older cases>>